Most people think that building a chatbot takes months and is complicated in terms of coding and conversation design. You can build a chatbot without coding, without spending months teaching to the chatbot answers to every possible question and you have many templates available to help you with the writing part. Today, you can create your own chatbot in minutes without coding.
In this article, I’ll tell you all you need to know about how to make a chatbot in less than 30 minutes.
What is a chatbot
A chatbot is a software that allows companies to communicate with their audience in real-time, at scale while keeping the conversation personal.
It’s a conversational interface that performs automated tasks, such as answering FAQs.
Most people associate chatbots with artificial intelligence; however, AI is not necessary and even not recommended for many cases.
There are two types of chatbots:
AI Chatbots use natural language processing (NLP) which is only a small subset of AI that deals with linguistics and the capacity of software to understand human language. It can, but doesn’t necessarily have to also work with machine learning.
If machine learning is involved, it means the bot is capable of learning from its own mistakes.
On the other hand, if an AI chatbot isn’t driven by a machine learning algorithm, it requires the chatbot creator to regularly check the responses and “teach” it the right one by making corrections when necessary.
So it means much work for you for a long time.
Usually, those chatbots allow users to ask them whatever they want without any restrictions; the result being the user leads the conversation.
Even though AI works excellent in limited knowledge domains, or for one-off instructions, AI has limitations.
The “Ask me Anything” introduction often leads to bad user experiences.
Scripted / Rule-Based Chatbots
A rule-based bot is built based on a structured flow you can represent as a decision tree.
Rule-based chatbots lead the conversation and expect specific answers as they ask particular questions and can even suggest some pre-defined responses to users.
While rule-based bots don’t give the possibility to users to lead the conversation contrary to AI bots, the rule-based structure has a significant advantage since it always guarantees a good user experience.
In this article, you will learn how to make a chatbot using a rule-based structure with Joonbot.
Why rule-based bots? Because they:
- deliver the most consistent and reliable experiences/results
- are quick to create and easy to control
- are applicable in a vast majority of businesses use cases
How to make a chatbot
The steps to create a chatbot in a few minutes are the following:
- Decide the type of chatbots for your business
- Design your conversation flow
- Connect your chatbot to your favourite apps
- Test your chatbot
1. Decide the type of bots for your business
So, you have a business; you want to build a chatbot.
Here are some bot examples that can inspire you.
Lead generation bot
– Book a demo
– Marketing bot
Customer service bot
– Help request
– Bug report
– Feature request
Human Resources bot
– Job application
– Employee engagement survey
– Candidate experience survey
We have built many templates to help you with your business needs. Have a look and pick one of our templates here.
2. Design your conversation flow
Now you know what kind of chatbot you want, it’s time to build the conversation flow!
First, you need to define your audience, set your goals and know how you want to address your audience.
For the complete process, check out the five steps to follow to write your first chatbot’s conversations.
The writing of bot’s conversations is entirely different from the wording we do on websites.
For you to create the best user experience, we wrote an article on the dos and don’ts in conversational design.
Also, to make the conversation hyper-personal, you can use our great advanced tools: logic jump and calculation blocks.
With Joonbot, your bot can remember things and takes a specific conversational path based on what a user previously said. Simply put, your bot will react differently depending on what your user answered during the conversation.
Your bot can also do calculations while talking to your users! So you can create a scoring when you pre-qualify leads or candidates or for a quiz and many other use cases.
3. Connect your chatbot to your favourite apps
Are you collecting leads, and do you need to get the info in real-time? You can send the information on Slack or by email.
Are you receiving job applications and do you need to analyze them? You can send the info on Google Sheets, on Airtable or even on your own ATS.
You can connect Joonbot to pretty much any apps using Zapier, Integromat (coming soon), our Webhooks and native integrations (Google Sheets, and soon, Airtable, Slack, Mailchimp).
With our webhooks integration, you can even go further by using any external information in real-time during the conversation.
4. Test your chatbot
Preview the chatbot and read all conversation scenarios out-loud.
It’s essential to be sure there are no conversational paths without end.
Then, test your integrations. You are set!
How to improve my chatbot
The same way with your website, you have never finished building your bot.
There are always changes you can do to improve your chatbot.
For that, you can export your data as CSV and import them on Google Sheets and do some statistics on engagement rate, conversion rate, answers and drop-off analysis.
Those statistics will tell you what needs to be changed and improved.
Now you got it, all the steps to follow to build your dream chatbot quickly.
We designed the builder for you to spend less time possible building your chatbot on our platform.
Now that you know the method and have the tool, you are now ready to build chatbots in less than 30 minutes.
Time to build your first bot now!