Three customer service chatbot examples you can use

Ready to use chatbots to automate your customer service in a personal way? Get inspired by those three customer service chatbot examples.

3 MIN READ | August 11, 2021
Three chatbot examples for customer support you can use

Outstanding customer support can make your company stand out from the crowd.
But it takes time! Automating some customer support processes with these customer service chatbot examples can help you a lot. 

Ready to take the shortcut? We’ve collected three customer service chatbot examples here which will help you get started faster to:

  1. Answer FAQ quickly
  2. Prioritize the different requests
  3. Provide complete support to your customers

1. Answer FAQ quickly

Sometimes, you need to give specific info related to a particular page of your website.
Also, unexpected things may happen so you need to inform your customers quickly about everything related to this event.
In any case, this customer service chatbot example can help you with this.

What can the 'FAQ bot template' do?

Let’s take the example of a cancelled run event.
As a runner, you need to know if the race is postponed to a specific date, if you can get your money back, how you can claim your money, etc.

Most of all, some people are not used or a huge fan of help centres.
They will appreciate having the info they need without having to search for it all over the internet.

How customer service chatbot examples can be useful?

People will find at the right place and right in time all the info they need without having to search for it all over the internet.

How to build conversations

  1. List info your customers will look for.
  2. Create the questions related to that information.
  3. Group your questions in different categories.
  4. Create an explanatory avatar, your catchphrase and you are done!

2. Prioritize the different resquests

Sometimes, FAQs don’t work.
In certain cases, visitors or customers always have specific questions.
The ‘help request’ bot will then help you handle this question’s flow.

What can the 'help request' chatbot do?

This customer support chatbot is about pre-qualifying the requests before sending it to the customer support team.
This way, you can prioritize the requests and send it to the right person.

How can customer service be improved?

The goal is to gather quickly, asking a few questions with already-made answers, the info you need to qualify and prioritize the request.

How to build conversations

  1. Create categories or subjects that qualify the request.
    Let’s say you provide marketing automation for small businesses, like accountants, opticians, etc. You could ask in which business category is the bot user using already-made answers like ‘Accountancy’, ‘Real Estate’, etc.
  2. Ask if the issue or question the user has is limited, moderate, major, or critical.
    This way, everyone is happy. For example, if the user says, it’s limited, he will not expect an answer in minutes.
  3. Don’t hesitate to ask for a video, screenshot, or detailed document to get the most info possible to help you solve the problem quickly.

3. Provide complete support to your customers

You have many things to share with your customers.
First, you can help them resolve issues they have with your product or answer general questions, but that’s not all.
Moreover, you can share news like feature releases, collect their feedback, feature requests and bugs they found.

What can the 'Complete customer support' template do?

This chatbot handles all subjects you can have with your customers.
So, the perfect place for this bot is in the user session of your product.

What is the main use of this customer service chatbot example?

The goal is to centralize at one place all exchanges you can have with your customers and send the info collected to the right app and people.

How to build conversations

  1. Choose which actions you want your customers to take: FAQ, bug report, feedback collection, feature request, feature update, etc.
  2. Build each conversational path related to the subjects you chose.
  3. Start the conversation with a question about the action the customer wants to take.
  4. In the end, don’t forget to allow your customers to choose another action using our loop feature.

Build your own chatbot today

There you have it: three customer service chatbot examples to automate your customer support, at scale.

You got the ideas. Now, you need the tool.
At Joonbot, we are building a simple yet powerful chatbot builder. You can build a bot in minutes without coding anything.

Ready to try Joonbot?

Camille Franceschi
CEO, Joonbot

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